"Amazing from start to finish"

About: University Hospital Wishaw / Day Surgery

(as a service user),

From the moment I entered the Day Surgery Unit, I was greeted with a warm smile and very attentive staff. The nurses were very helpful, nothing was too much for them. They showed genuine interest and care on how you were feeling and about your life.

Dr May explained my procedure fully, in a simple way, doing all necessary checks about medication and that I understood everything. The theatre staff were all great as well, making jokes and having a laugh with myself, easing any nervousness.

After my procedure, nurses checked my health again - the amount of paperwork they have all to do is unbelievable. The nurses make sure you're well enough to leave, contacting any lift needed for assistance home. 

I cannot thank the Day Surgery Unit at University Hospital, Wishaw, enough  for everything they did for me during my stay. They were amazing from start to finish.

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire
Submitted on 06/12/2022 at 10:19
Published on Care Opinion at 10:19


Dear Baileydog

Thank you for taking the time to feedback to us about recent experience of Hospital Wishaw, Day Surgery.

I am delighted you experienced the extraordinary care our friendly teams aim to deliver every day, and Dr May and her team put you at ease and kept you informed. Your feedback and kind words will give the team a much needed boost and I will be sure to feed this back to them.

Kind regards, Karen

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