"Great care from a wonderful nurse"

Sometimes it’s the little things that really help. David at GRI canulated my daughter. He was an absolute star, taking time beforehand to show us exactly how the canula functions in terms of insertion and how it sits within the arm itself. Being shown this small bit of equipment (remarkable design, tbh) helped my daughter and I understand the process exactly. He was really friendly & generous with his time and knowledge, and responded to our curiosity and our questions.

David’s openness helped greatly with putting my daughter at ease. As patients, we so often really want to know how things work & why they work in the way they do. It helps the patient feel like they know what’s going on, even though hospitals are by their nature a chaotic place to be. Thanks, David: little things like communicating the little stuff can make the big stuff less scary.