My husband had extreme sciatica type pain which was of sudden onset. This occurred in the evening. Normal over the count analgesics had no effect. I called NHS24 and waited about 20 mins for an answer. My call was answered by Kirsten, a call handler, who was very calm and reassuring. I was kept fully informed through each stage of this information exchange, and then my husband had a short assessment by a clinical practitioner.
Thank you to both Kirsten and the nurse for being there and for arranging a home visit by the Doctor. The Doctor attended to my husband in our own home and provided some much needed pain relief for my husband. He was friendly, reassuring and really took time to assess my husband.
All in all this whole episode took 1.5hours - which is a much shorter time than waiting down at the Emergency Department, and care given in our own home was definitely much preferred. A great service by NHS24 - big thank you!
"Great service NHS24"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Royal Alexandra Hospital / GP Out of Hours Royal Alexandra Hospital GP Out of Hours Paisley PA2 9PN
Posted by Phil2070 (as ),
Do you have a similar story to tell?
Tell your story & make a difference
››
Responses
See more responses from Shona Lawrence
See more responses from Shona Lawrence
See more responses from Raylene McLaggan