I was admitted to A&E following a collapse.
From the triage nurse through the night shift and the following day shift, staff were outstanding. Without exception they were personable, highly efficient and in the face of a number of uncooperative patients - amazingly empathetic and above all patient. The Junior doctor I saw and the Pacemaker Nurse were also highly efficient. In particular the Cardiologist Dr Lang was outstanding; he had a very clear and precise way of explaining things, listened carefully to my (sometimes ill-informed) questions and provided answers in a very lucid manner. He also seemed to take time with me and at no point did he appear to be rushing off to his next patient. When he did leave I was left with a clear view of my future treatment. Exemplary!
I must however, very reluctantly, make one suggestion: because of circumstances I was in A&E for an extended period of time and there was very little in the way of provision of water and food - in reality basically nothing. I could clearly see that the staff were under great pressure to do a very large number of tasks against a background of high expectations and targets - and I saw no evidence whatsoever of slack in the system so I am not sure how this could be achieved. It is perhaps a role that could be filled by support staff of some sort - another task for the trolley and wheelchair movers ?? However I fully agree that treatment has to be prioritised over welfare and overall I was very happy with my treatment at the Royal Infirmary.
"Staff were outstanding"
About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France Accident & Emergency EH16 4SA
Posted by Bccphobic (as ),
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