Care Opinion

Caring and compassionate staff

Posted By Mother brownlie

"Caring and compassionate staff"

About: Ward 19

(as a parent/guardian),

I attended ward 19 today with my teenage daughter. She needed some bloods (after having 5x failed attempts at the GP surgery and developed a phobia).

We were met with Pamela at the outpatients clinic. I would like to send my thanks to Pamela for my making my daughter feel safe and reassured. I believe Pamela was a nursery nurse. She was aware of her fears and was able to show tremendous care and compassion. She successfully obtained her bloods. My daughter felt this was a very positive experience although please note...if she required bloods in the future she will be requesting Pamela! Thank you 

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Responses

Response from Mhairi Ward, Service Manager, NHS Lanarkshire nearly 2 years ago
Mhairi Ward
Service Manager,
NHS Lanarkshire

Submitted on 29/03/2023 at 15:24
Published on Care Opinion at 15:24

Hi Mother brownlie

Thank you so much for taking the time to feedback to us. I am delighted to hear that your daughter had a positive experience having her bloods taken and felt safe and reassured by Pamela.

I will pass your positive feedback onto Pamela who will be delighted to hear that her caring and compassionate approach to the procedure resulted in a positive outcome for you and your daughter.

Kind regards

Mhairi Ward

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