"Everyone made our experience so positive"

About: Crosshouse Hospital / Paediatrics

(as a service user),

After a recent home birth, the midwife returned on day two to do the routine checks on my son. His respiration were found to be slightly out with normal parameters so she phoned the hospital and the consultant advised we head up to neonates for review. 

On arrival we were redirected around to paediatrics, who couldn't have been more welcoming (or excited to see a two day old baby!)

I lost some blood during labour and was awaiting iron results so I was advised to sit down on the comfy seat and a staff member came back with some sandwiches and a jug of juice as I am breastfeeding and either my partner nor myself had eaten dinner yet. 

Everyone we encountered was amazing with our little boy and explained their findings (thankfully everything was ok). I can't remember any names of the staff we dealt with now, but please pass on our thanks for being so lovely! It's hard enough as a new, first time parent, without ending up in hospital, but everyone made our experience so positive and we left feeling reassured. 

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Responses

Response from Attica Wheeler, Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit, NHS Ayrshire and Arran nearly 2 years ago
Attica Wheeler
Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit,
NHS Ayrshire and Arran

Manages the midwifery service and women and children's service

Submitted on 22/06/2023 at 17:12
Published on Care Opinion at 17:12


Dear Ask0806

Firstly congratulations on the birth of your little boy. It was great to hear that we left you feeling reassured and that everything was ok with his health. Thank you for taking the time to write to us during what must be a busy time for you. I will ensure your lovely message is passed on to the teams that cared for you

I wish you and your family the best of health for the future

Kind regards

Attica

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