Care Opinion

Thank you all for the wonderful work you do in the NHS

Posted By No ops

"Thank you all for the wonderful work you do in the NHS"

About: Royal Cornwall Hospital (Treliske) / Dermatology Royal Cornwall Hospital (Treliske) / General surgery

(as a service user),

I was scheduled for surgery to remove a cancerous growth on my face

I was on a waiting list for nearly two years and decided to register for a cancellation spot as the growth was troublesome

I am a very squeamish patient and cannot stand the sight of blood. The very thought of what the surgeon was about to do sent me into a panic.

Mr Blythe, Monique, Karen, Julie and Lynda were fantastic in reassuring me and keeping me calm, well as calm as I could manage.

I was extremely well looked after and considering my nervous state they successfully made me feel comfortable 

Thank you all for the wonderful work you do in the NHS

.

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Responses

Response from Leanne Knapp, Sister, Dermatology, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Leanne Knapp
Sister, Dermatology,
Royal Cornwall Hospitals NHS Trust

Submitted on 01/08/2023 at 11:16
Published on Care Opinion at 11:16

Hello No ops, thank you for taking the time to post feedback from your recent visit to dermatology unit, I am glad that the appointment went as well as it could have, alot of patients are quite squeamish understandably as an operation is not something that anyone wants to go through. We always try to aid patients through by staying calm and talking through it. It is helpful to know that we are doing a good job of it!

I will ensure that the team see your feedback as it gives us a boost to know that we do have an impact on the experience, thank you again for taking the time.

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Response from Terrie Harris, Staff Nurse, Dermatology, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Terrie Harris
Staff Nurse, Dermatology,
Royal Cornwall Hospitals NHS Trust

Submitted on 01/08/2023 at 11:44
Published on Care Opinion at 11:44

Hello No Ops

Thank you for the feed back it really helps us to know how we are doing as a service and what we can improve on.

I am so pleased we managed to get you seen and do your procedure for you. Lots of patients feel like you and we try to put them at ease as much as we can.

We have at the moment very long waiting lists for procedure and we are doing all we can to see patients as quickly as possible.

We hope you are healing well and your results will be sent to you as soon as we have them, this can take up to 6 weeks,

I will make sure the staff mentioned all get a copy of your very kind comments.

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