Care Opinion

I feel like the night staff really do not care

Posted By Matdw53

"I feel like the night staff really do not care"

About: Loane House / Ward 1

(as a staff member posting for a patient/service user),

I have been in Ward 1 in South Tyrone and I feel the care has been up and down. The staff during the day are alright, however I feel like the night staff really do not care. There's times I feel they're lazy and are no help. Everything has been explained to me well, but the night staff really are not the best, in my view. The food's nice and the place is clean though, so there's no issues on that side.

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Responses

Response from Sinead Morrow, Lead Nurse - Lurgan and South Tyrone Hospital, Adult Community Services Directorate, Southern Health and Social Care Trust about a year and a half ago
We have made a change
Sinead Morrow
Lead Nurse - Lurgan and South Tyrone Hospital, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 24/08/2023 at 16:11
Published on Care Opinion at 16:11

Good afternoon thank you for taking the time to leave this valuable feedback.

I am sorry to hear that you feel the care has been up and down. And that you feel like the night staff really do not care and you feel they're lazy and don’t help.

After receiving your feedback the ward manager will increase collecting patients feedback regarding the care they received at night to get assurances that the same standard is maintained between day and night shifts.

This feedback will be shared with staff on ward 1 Loane House

It is reassuring to know that you feel things have explained to you well and that he food is nice and the ward is clean.

The trust values are compassion, openness and honesty, working together and excellence.

I am sorry that you have not experienced this so far.

I would hope that you see an improvement.

I would like to take the opportunity to thank you for this feedback and wish you a speedy recovery.

Many Thanks Sinead Morrow

Nurse Manager

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