Care Opinion

Very welcoming at reception

Posted By Grateful220923

"Very welcoming at reception"

About: East Ayrshire Community Hospital / Oral and Maxillofacial Surgery

(as a service user),

I don't know her name, but the Receptionist in the maxillofacial clinic is lovely, very welcoming and takes the time to speak to patients.  Her interaction with an elderly gentleman was heart-warming.

Doctors and nurses get the credit they deserve, others need to be acknowledged too.  Thank you for you kindness, enjoy the wedding next Friday x

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran about a year and a half ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 02/10/2023 at 15:19
Published on Care Opinion at 15:19

picture of Pamela Gibson

Dear Grateful220923

I would like to thank you for taking the time and trouble to share this lovely feedback with us on Care Opinion

It is great to hear that our staff are achieving the values we strive to uphold of being safe, caring and respectful to our patients and service users.

It will be my pleasure to share your kind comments with the wider Clinic Team, and in particular with the receptionist, who I know will be delighted to receive this. When times are challenging, it’s always nice to hear such positive feedback from our patients.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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