Care Opinion

First time patient.

Posted By Jennifer691

"First time patient."

About: Crosshouse Hospital / Day Surgery

(as the patient),

At the beginning of October 2023 I attended the Day Surgery Unit at Crosshouse Hospital, Kilmarnock, for an operation to investigate for endometriosis.

I have never been in hospital as a patient before & I was so nervous. 

From the minute I arrived till I went home I was treated with incredible kindness by all the staff. 

Before my operation the staff picked up on how scared I was & they went above & beyond to help ease my anxiety & make me comfortable. 

After my surgery the nurses looked after me & never made me feel like I was a burden to them. 

Throughout the day the incredible staff made me smile & laugh. I could see how busy they were but their standard of care never fell. 

Although I don’t wish to have anymore stays in hospital I can safely say anyone attending the unit will be well looked after. 

Thank you so much. 

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran about a year and a half ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 10/10/2023 at 16:51
Published on Care Opinion at 16:51

picture of Pamela Gibson

Dear JenniferJ

Thank you so much for taking the time to share your healthcare experience following your attendance at the Day Surgery Unit at University Hospital Crosshouse.

I am sure this must have been an anxious time for you, having never been a hospital patient before.

I am delighted to hear that you received such kind, respectful and professional care from our staff and that you were relaxed enough following your procedure to smile and laugh with the staff there.

It will be my pleasure to share your lovely comments with the wider Team in the Unit. Our staff really appreciate receiving feedback from their patients and I know they will be delighted to know that you felt so at ease when being care for by them.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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Update posted by Jennifer691 (the patient)

Evening Pamala, thank you for your response & I am delighted that my review will be passed into the wonderful team.

JenniferJ

Response from Fiona Brown, Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse, NHS Ayrshire & Arran about a year and a half ago
Fiona Brown
Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse,
NHS Ayrshire & Arran

Submitted on 11/10/2023 at 12:10
Published on Care Opinion at 12:10

Morning Jennifer,

Thank you for taking the time to leave some feedback. I am so glad to hear that your experience was a positive one and I have shared this with all the team as it is lovely to hear that the hard work we put into our care makes such a difference. I hope you are recovering well - take care.

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