"I needed help but could not get it, so went through the pain and suffering"

About: General practices in Forth Valley

(as the patient),

I have a grade 3 hemorrhoid which I know about. I do occasionally have small amounts of blood on toilet paper which is normal or inflamed piles where the vein swells and similar to a blood clot.

I woke one morning and my bottom felt rather sweaty I thought so I gave it a wipe. There was terrible discharge, nothing like I've had before, a lot of blood and mucus, took me half a roll of toilet paper to clean myself up, I've also noticed I have soiled the bed from by bottom, which is disgusting. 

I tried to phone all day, every 10 mins to half an hour, each time I was always in a queue, at least 20 in a queue. Now I have serious mental health condition and can't sit waiting in a queue this long even in a shop, I just leave if there is a queue.

It's now past a week, my inflamed piles have shrunk but each time I pass stool the toilet water is red with blood, a lot of blood and I'm still in pain, it's sore and stings terribly, it's difficult to get to sleep and I get woke up with pain. I'm scared to pass wind in case I soil my underwear.

I've tried and tried so many time just to get advice over the phone as I have stomach pains too, and I'm worried I have internal problems. I'll try right on 8.30 to see if I can get through but I doubt it.

The is the most disorganized GP practice I've been to, and I've lived all over Scotland. If you need to see or speak to a doctor, good luck with that, cause if you manage to you're lucky. Doctors have also messed up my prescription a lot, leaving me with no meds and making the symptoms of my mental health condition worse. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Caroline Logan, Person Centred Co-ordinator, Nursing, NHS Forth Valley 15 months ago
Caroline Logan
Person Centred Co-ordinator, Nursing,
NHS Forth Valley
Submitted on 29/11/2023 at 10:00
Published on Care Opinion at 10:00


Dear Joejoe1980

I am so sorry to read of your experience with trying to contact your GP. I know it will be a frustrating and worrying time for you, particularly, when you are wanting to chat to someone about your condition and are seeking support and reassurance.

I was wondering if you would like to contact me to enable further information to be gathered about your Practice either on 01324 566162 or alternatively by e-mail caroline.logan@nhs.scot.

I hope this is helpful.

Kind regards

Caroline

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Joejoe1980 (the patient)

Hi, thank you for your reply, it means a lot you taking time out your day, it shows you care and have a heart which is two qualities which are hard to come by.

My symptoms of whatever is wrong me have cleared up. I am always falling ill physically and mentally.

Response from Caroline Logan, Person Centred Co-ordinator, Nursing, NHS Forth Valley 14 months ago
Caroline Logan
Person Centred Co-ordinator, Nursing,
NHS Forth Valley
Submitted on 18/01/2024 at 10:20
Published on Care Opinion at 10:20


Dear Joejoe1980

Thank you for your kind words, I really appreciate them. I am so glad to hear that you are feeling better.

Take care and look after yourself.

Best Wishes

Caroline

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k