"I needed help but could not get it, so went through the pain and suffering"

I have a grade 3 hemorrhoid which I know about. I do occasionally have small amounts of blood on toilet paper which is normal or inflamed piles where the vein swells and similar to a blood clot.

I woke one morning and my bottom felt rather sweaty I thought so I gave it a wipe. There was terrible discharge, nothing like I've had before, a lot of blood and mucus, took me half a roll of toilet paper to clean myself up, I've also noticed I have soiled the bed from by bottom, which is disgusting. 

I tried to phone all day, every 10 mins to half an hour, each time I was always in a queue, at least 20 in a queue. Now I have serious mental health condition and can't sit waiting in a queue this long even in a shop, I just leave if there is a queue.

It's now past a week, my inflamed piles have shrunk but each time I pass stool the toilet water is red with blood, a lot of blood and I'm still in pain, it's sore and stings terribly, it's difficult to get to sleep and I get woke up with pain. I'm scared to pass wind in case I soil my underwear.

I've tried and tried so many time just to get advice over the phone as I have stomach pains too, and I'm worried I have internal problems. I'll try right on 8.30 to see if I can get through but I doubt it.

The is the most disorganized GP practice I've been to, and I've lived all over Scotland. If you need to see or speak to a doctor, good luck with that, cause if you manage to you're lucky. Doctors have also messed up my prescription a lot, leaving me with no meds and making the symptoms of my mental health condition worse.