Care Opinion

First class care, all the staff in A&E were amazing.

Posted By circinusxw86

"First class care, all the staff in A&E were amazing."

About: Daisy Hill Hospital / Coronary Care Daisy Hill Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response

(as the patient),

I became ill recently, my son phoned the emergency services and within the space of 90 minutes an ambulance had arrived, the paramedics had worked on me and I was in A&E. I was seen by Doctor Lena who provided me with first class care, actually all the staff in A&E were amazing. I was admitted to Coronary care by that evening and the next morning Doctor Lena came to visit me on the ward to make sure I was doing good.

This has been the 3rd time in as many years that I have been admitted to this hospital and every time the care has been outstanding. I sometimes hear negative comments about A&E, I have only good things to say, yes it is busy, but everyone is seen according to the severity of the illness. We have to stop complaining and have patience, these Doctors and Nurses are working extremely hard and they should be commended not abused.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 15 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 28/11/2023 at 11:45
Published on Care Opinion at 11:45

picture of Neil Gillan

Good morning circinusxw86

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was heartening to learn of the first class care provided by all the staff. I hope you are recovering well.

Best wishes

Neil

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Response from Paul Smyth, Head of Service Emergency Departments, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 14 months ago
Paul Smyth
Head of Service Emergency Departments, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 10/01/2024 at 12:10
Published on Care Opinion at 12:10

Thank you for those positive comments, we will share them with the Emergency Department. Team. We hope you are recovering well.

Kind regards

Paul Smyth

Head of ED

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