Care Opinion

Nottinghamshire crisis team

Posted By melonqw89

"Nottinghamshire crisis team"

About: Adult Mental Health Crisis Services / Crisis Team Mid Notts & Bassetlaw Highbury Hospital Sherwood Oaks

(as a service user),

The crisis team in Nottingham has been awful! I have been calling since 6pm left too many voicemails to count, and said i am suicidal and in need of help right now, but no response, nothing. It’s currently early morning and im still waiting for a call back 

They are terrible at responding and that’s really concerning considering they are working with very vulnerable patients, who are going yo be struggling when they ring in. It feels like they don’t care about the patients they are supposed to be supporting. Even a simple call to say -sorry I can’t talk right now, im with another patient, I’ll aim to call you back soon-would be better than being left feeling alone.

 Staffing the crisis team to 1 or 2 at night is unfair and dangerous. They need to be able to help patients with time, and to not fob the patient off with a 5 min phone call. They need the time, which clearly they don’t currently have

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Josephine Baker, Team Leader, Adult Mental Health, Nottinghamshire Healthcare 14 months ago
Josephine Baker
Team Leader, Adult Mental Health,
Nottinghamshire Healthcare

Submitted on 04/01/2024 at 15:23
Published on Care Opinion at 16:36

Hello melonqw89,

I am sorry to hear you have had this experience with the crisis team, would you be able to email me this directly so that I can look into it further please on josephine.baker@nottshc.nhs.uk and so that we are able to ascertain which crisis team you are referring to in the above.

Many thanks,

Jo Baker
Team leader

City CRHT

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by melonqw89 (a service user)

Hi this was county crisis (option 4)

Opinions
Next Response j
Previous Response k