Care Opinion

Unwell little boy

Posted By MumCj

"Unwell little boy"

About: University Hospital Wishaw / Emergency Department University Hospital Wishaw / Paediatrics wards (19 & 20)

(as a parent/guardian),

My family have just moved into the area and my little boy had become unwell. After NHS24 triage was sent to University Hospital Wisharw.

Jerry was our first point of contact and he was quickly assessed. ACP Lauren - she was fantastic very professional, reassuring, great approach with my 4-year-old.

He was moved onto ward 19, where Emily staff nurse was excellent a very efficient, knowledgeable, approachable, compassionate and had a plan of care very quickly in place.

Pamela HCSW was brilliant so attentive, caring, hard working, relatable and nothing was too much for her. 


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Responses

Response from Annie Campbell, Senior Charge Nurse, W19, North Lanarkshire Health & Social Care Partnership 14 months ago
Annie Campbell
Senior Charge Nurse, W19,
North Lanarkshire Health & Social Care Partnership

Submitted on 19/01/2024 at 14:05
Published on Care Opinion at 14:05

Hi MumCj,

Thank you so much for your feedback, I will pass this onto Pamela and Emily, I'm sure they will appreciate that you felt they provided compassionate care to you and your child.

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Response from David Watson, Chief of Nursing, UHW, University Hospital Wishaw, NHS Lanarkshire 13 months ago
David Watson
Chief of Nursing, UHW,
University Hospital Wishaw, NHS Lanarkshire

Chief of Nursing

Submitted on 23/01/2024 at 12:06
Published on Care Opinion at 12:06

picture of David Watson

Dear MumCj, I was sorry to hear that your son was unwell and required support from our services recently at University Hospital Wishaw. I am delighted to hear of the positive journey for you and your son. We continue to try and ensure we are delivering the right care at the right time for all patients accessing our services. I hope your son is making a speedy recovery and wish you both well for the future. I will ensure we feed back to the staff you have highlighted specifically in your sons journey.

Best Wishes

David

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