Care Opinion

They made sure I wasn't in any discomfort

Posted By chassisyr98

"They made sure I wasn't in any discomfort"

About: Raigmore Hospital / Gynaecology

(as the patient),

I had an internal ultrasound. I went in feeling embarrassed but the two female nurses put me at ease instantly, told me exactly what was happening at all times and why, made sure I wasn’t in any discomfort. It wasn’t uncomfortable and was over quickly. Very well done. 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 13 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 26/01/2024 at 14:30
Published on Care Opinion at 14:30

picture of Sylvia Fraser

Dear Chassisyr98

Thank you very much for your lovely email following your appointment with Gynaecology Services at NHS Highland.

I am delighted to hear you have received such good care from the staff.

Attending hospital can be an anxious time for patients but I am glad to read that the staff put you as ease and offered a full explanation of the scan.

It is always a pleasure to receive such comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have passed on your comments and asked that managers share with all the staff involved in your care.

Thank you for taking the time to feedback your experience.

Kind regards

Sylvia

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