"All I am asking for is support"

I contacted my local duty team within the local mental health team (LMHT), saying I was quite distressed and asked if I could receive support from the nurse on duty. I was told by the admin staff they would pass this message on, I said thank you and the call ended. 

My distress was increasing throughout the day, and it felt unbearable, so I called in to the LMHT again, asking if duty was able to speak to me any sooner than what they maybe had planned, I was told they would pass the message on again. 

It was now 3pm and still hadn't had chance to speak with anyone from the LMHT. I find this frustrating because although I know staff are incredibly busy, but their job is to provide support to those in distress who ring in. I also regularly find communication is incredibly poor, if duty weren’t able to ring me, just a simple message could've been passed on, and I could of accessed support from elsewhere and not spend 8 hrs waiting for help that wasn’t there. 

At 4:30 I was sobbing on the phone to crisis, stating I have been waiting all day for help but no one has contacted me, I'm now in a mental health crisis and severely distressed, I rang and asked for help from them. They said they couldn’t talk to me till after 5 and until then it was the job of the duty team. I explained all if the above and said all I need is someone to talk to as I was feeling suicidal. They apologised they couldn’t help me till 5, and said they would put the message into the team and the crisis team would ring me at 5. 

Now 2 hours later, and I am yet to receive a call back from any service. The crisis team know my risks and are aware of my care plan, and all I am asking for is support. What is the point of a service being there if you cant access them. 

Managers have mentioned they would look into these issues but nothing ever changes. I don't get updated about progress of changes or plans for things to be different. I feel Nottinghamshire Healthcare has failed me multiple times, over and over again. When does it ever end? When will patients be able to access mental health support when they need to without being turned away or ignored