"There is a lovely member of the domestic staff who greets us"

We have been attending the Glasgow Royal Infirmary over the last year for my dad to receive his Halo treatment for his throat cancer at the Endoscopy unit on Lower Ground level. We go in through the ambulance bay entrance at Castle St which is basement level,  and every time we go, there is a lovely member of the domestic staff who greets us and asks us do we know where we are going today and helping us if we need it.  I notice this person does this with everyone that enters here and is really doing the job of a receptionist too.

I think it would be nice for this member of staff to be recognised for doing this, as so many staff don`t take the time to engage in simple conversation with patients and relatives and this really does make a huge difference to easing the tension of a stressful day for most. I am sorry that I don`t know the staff member`s name to mention them here but can describe them as having a lovely smile and nature.  Thank you very much  for all you do!