Care Opinion

Reassuring, professional and friendly

Posted By K35507

"Reassuring, professional and friendly"

About: University Hospital Hairmyres / Gynaecology Rapid Access Unit

(as a service user),

I attended the rapid access clinic for gynaecology due to ongoing concerns and pain I have been experiencing. I was extremely  nervous, however the nurses and consultant Dr Minhas were all incredibly reassuring, professional and friendly. Dr Minhas took the time to really explain what she was doing and why, discussed my concerns and put my mind at ease. Nurse Victoria was wonderful and helped to reassure me and distract me during my procedure. 

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 13 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 23/02/2024 at 23:03
Published on Care Opinion at 23:03

picture of Lise Axford

Dear K35507

Thank you for taking the time to share your feedback after attending the rapid access clinic. I am pleased to read that Dr Minhas provided reassurance, explanation and put you at ease. It can be anxious time when in pain and undergoing examination and procedures and effective communication is so important.

I will share your comments with Dr Minhas and Victoria as well as the wider team. They will appreciate your kind words.

I hope you are recovering well

Best wishes

Lise

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