"A wall of non communication/no empathy"

Queens Hospital, where do I even begin? This place takes the cake for being one of the worst medical facilities I've ever set foot in.

I get referred for an operation on my nose, day surgery, 08/02/24. and what do I encounter? A chaotic service.

Attended at 12.00 hrs, told by receptionist I'm last on the list but that doesn't mean I will be seen last.

First off, I endure a mind-boggling 5 -hour wait after handing on a chair in berth 16 on the first floor, Blue Zone. Freezing cold, nobody telling me what was going on, seriously dehydrated, at 5pm I get dressed and inform the staff there that I'm going home because i'm dehydrated and not fit to be operated on, this is the same staff that have ignored me for 5 hours and have spent all that time singing and dancing and eating and drinking.

At this point, Im told to be patient and could I wait a little longer, I then informed the staff that my family would be worried and probably think something has gone wrong.

I refuse to wait and then suddenly a bed is produced im told the operation is now happening, I put my robe back on, sit on my cahir to watch the bed being removed from berth 16 where I was.

I was then told to walk to the operating theatre with a nurse, no bed, and the same nurse asked where my 'ten'/surgical compression socks were , i replied I wasn't given any, she then turned to another nurse and said where is this patient's socks ? It's on his Prescription.

The nurse being questioned just shrugged her shoulders and smirked and laughed as I left the ward.

I spoke to the nurse who enquired about my socks and I told her the anesthetist had said to me earlier I don't need them.

The same anesthetist that was part of the operating team.

I was put under and at approx 20.05 hours I woke up, once again nobody seemed to know what was going on, calls were made , porters didn't collect me, another nurse came over to see me and asked why I was still in this part of the hospital and I told her nobody seems to know, I then said I'll walk back to my berth, she said no and said I will take you back there, the problem ? Nobody knew apart from me what birth I was in.

I eventually get taken back to birth 16.

At 23.55 hours I speak to the first nurse who states that I need to take medication that is to be issued to me, but they haven't got any at the moment, come back to the hospital pharmacist tomorrow.

I spoke to the Pharmacist on the 09/02/24 who stated that this is incorrect and the Meds can only be collected from the Ward I was in.

At 00.05 hrs I was finally discharged.