Care Opinion

Can't get to a GP

Story from nhs.uk

"Can't get to a GP"

About: Barton House Group Practice

I have a chest infection diagnosed by a private GP but I still can't get an appointment at Barton House for them to prescribe me antibiotics. This is a consistent experience, you can't get to a GP at this practice.

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Responses

Response from Vytautas Kazinavicius, Medical Administrator, Admin, Barton House Group Practice 3 months ago
Vytautas Kazinavicius
Medical Administrator, Admin,
Barton House Group Practice

Submitted on 19/11/2024 at 16:37
Published on Care Opinion at 16:37

We sincerely apologise for the delay in responding to your feedback. We’re sorry to hear about your experience and the difficulty in securing an appointment. We understand how frustrating this must have been, particularly when you were unwell.

Our reception team works hard to manage a high volume of appointment requests, but we recognise that delays can be incredibly stressful. For future reference, private GPs are authorised to issue prescriptions directly, which may provide a quicker resolution in similar situations.

Thank you for your understanding, and we appreciate you sharing your feedback.

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