Care Opinion

Excellent care and heart surgery

Posted By lyragm88

"Excellent care and heart surgery"

About: Borders General Hospital / Acute Assessment Unit Borders General Hospital / Cardiology Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit Royal Infirmary of Edinburgh at Little France / Cardiothoracic Surgery Scottish Ambulance Service / Emergency Ambulance

(as other),

My husband woke up with chest pains around 5am.  Following dialling 999 paramedics arrived, assessed him and took him to Borders General Hospital. 

He was admitted and received excellent care until he was transferred to Royal Infirmary Edinburgh three days later.  At the Royal he also received excellent care and had heart surgery.  

We both feel his care at both very busy hospitals was extremely good.

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Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 11 months ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 03/04/2024 at 15:12
Published on Care Opinion at 15:12

picture of Michelle Jack

Thanks you very much for sharing this feedback with us.

I will share with the team here at RIE.

I hope your husband is getting well now.

Take care and thanks again.

michelle

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 11 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 03/04/2024 at 16:02
Published on Care Opinion at 16:02

Dear lyragm88

Thank you very much for taking the time to post your feedback here on CareOpinion.

I am so sorry to read about your husband wakening up with chest pains this must have been so frightening and a huge worry for your both.

I am so happy tpo read about the care given to him at NHS Borders and also The Royal Infirmary,

I hope your husband is feeling a lot better and is on the road to recovery.

Best Wishes to you both

Lesley

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Response from Alan Milne, Clinical Nurse Manager, NHS Borders 11 months ago
Alan Milne
Clinical Nurse Manager,
NHS Borders

Submitted on 16/04/2024 at 10:49
Published on Care Opinion at 10:49

Morning lyragm88,

Thank you for sharing your feedback about the care your husband received in the BGH, I have shared this with both the teams in the ED and ward 5.

I hope your husband is on the mend now.


Alan

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