Care Opinion

The team were very understanding

Posted By virgoqr36

"The team were very understanding"

About: Adult Health Services / Hospital at Home

(as a relative),

The care the Hairmyres Hospital at Home team have given to my Mum is excellent.  She didn't want to go into hospital and was adamant that she wasn't going. The team were very understanding. Unfortunately she did have a hospital stay but was discharged back to the team. Again they made her feel much better.  She feels they listened to her, which is a relief to an elderly person. They kept me totally up to date and answered my many questions.  I appreciate everything they have done for our family. 

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Responses

Response from Claire Steel, North Lanarkshire Health & Social Care Partnership 11 months ago
Claire Steel
North Lanarkshire Health & Social Care Partnership

Submitted on 17/04/2024 at 13:03
Published on Care Opinion at 13:11

Thank you for taking the time to respond. I am delighted to hear that your mum's experience with the hospital at home team was very good and that we were able to keep your mum at home as much as possible and as per her wishes.

The team work very hard to deliver high quality patient centred care.

I will ensure that your comments are passed on to the team.

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Response from Hazel Mitchell, Service Manager, Adult Health Services, NHS Lanarkshire 11 months ago
Hazel Mitchell
Service Manager, Adult Health Services,
NHS Lanarkshire

Submitted on 17/04/2024 at 17:03
Published on Care Opinion at 17:03

picture of Hazel Mitchell

Dear Virgoqr36

Thank you for taking the time for contact us via Care Opinion. It is lovely to hear that the team were able to deliver a high standard of patient centered care for your mum. They work very hard to accommodate patient's wishes and keep them as clinically safe as they can. It is lovely to see their hard work appreciated. I will ensure this is shared with the team who will enjoy reading it as much as I have.

Our best wishes to your mum and we wish her a speedy recovery

Regards

Hazel x

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