"Trying to make a complaint at NHS Highland"

I feel like I don't even exist to NHS Highland because I am disabled. They haven't ever seemed to understand the needs of disabled people (in my experience) and I have been unable to find policies relating to people with disabilities, assistance dogs, powered wheelchair users, mobility scooters, etc., so I wonder how can they possibly train their staff to know how to treat people with a wide range of disabilities appropriately and in a manner which treats them equally with others and inclusively?

I have difficulty typing so wanted to speak with someone at the NHS Highland Feedback Team but it would appear that they have all gone digital and I feel they are ignoring my needs as someone who for one reason or another, cannot type and submit things digitally. They should have a duty of care to all of us.

I telephoned and got a machine, not a person. The message asked me to leave my name and number and that was over a week ago. Nobody has got back to me so I have had to resort to help from another person in order for this to be posted publicly. Shame on you NHS Highland! If you don't listen to, and address complaints then you you are giving the impression that you have no wish to improve matters.

Please take issues seriously and correct them.