Care Opinion

How long before it is fixed this time?

Posted By LS1

"How long before it is fixed this time?"

About: Broadford Hospital, Isle of Skye

(as a service user),

The lift at Broadford Hospital (nearest reception) broke down around Christmas last year.

It was eventually repaired and back in service 2-3 weeks ago (just before a visit by NHS Highland's new Chief Executive) but, this week it is again out of order.

How long before it is fixed this time?

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 10 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 17/05/2024 at 14:32
Published on Care Opinion at 14:33

picture of Sylvia Fraser

Dear LS1

I am sorry that you have had to contact us in order to raise this concern.

I can confirm that NHS Highland is aware of this situation and are actively seeking to address this at their earliest opportunity. The lift company have confirmed that they are sending a technician to Broadford Hospital on Tuesday 21 May to review the faults with the passenger lift.

I hope this provided you with a level of reassurance.

With kind regards

Sylvia

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