Care Opinion

A team who care about the patient

Posted By airjw68

"A team who care about the patient"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Surgical 1

(as the patient),

I had a cholecystitis attack recently. I was at a and e via ambulance that day and back again and admitted 3 days later. Ambulance and A&E were under extreme pressure and even though there were waits, all staff were thorough and attentive, explaining what was happening to me at a level I understood. I was then transferred to Surgical 1.

Throughout this ongoing journey I cannot praise the staff I have come in contact with enough. They have so much to do with so little time and yet are attentive, polite and courteous. I feel I received very good nursing care from a team who care about the patient. 

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT 10 months ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 14/05/2024 at 15:11
Published on Care Opinion at 15:11

Hello airjw68

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am sorry to hear that you have been unwell recently and had to access the ED services.

I am delighted to hear that whilst in the department you had a positive experience and that staff were thorough and attentive in their approach.. As you note ED has been under sustained pressures, and staff try their utmost best to ensure the safe delivery of high standards of care.

I will ensure that your feedback is shared with all staff within the department. Thank you for taking the time to provide this feedback, particularly at a time when you have been unwell; positive feedback plays a vital role in boosting staff morale, and reminding staff of the excellent care they continue to provide despite the challenges they face.

I hope you are keeping well and making a good recovery.

Yours Sincerely

Victoria McCrory

ACSM CAU ED.

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