Care Opinion

Disappointed with the service

Posted By Smr1

"Disappointed with the service"

About: Dewsbury & District Hospital / Pain Management Pontefract General Infirmary / Pain Management

(as a service user),

I received utterly shambolic service when asking for help when in a vulnerable state anyway due to pain. In future I'd do anything to seek private help, because this whole experience has been chaotic and unorganised. Totally and utterly disappointed with the service. 

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Responses

Response from Clare Blackburn, Head of patient Experience, Mid Yorkshire Hospitals NHS Trust 9 months ago
Clare Blackburn
Head of patient Experience,
Mid Yorkshire Hospitals NHS Trust

Submitted on 18/06/2024 at 09:39
Published on Care Opinion at 09:39

Dear Smr1

Thank you for taking the time to post your comments however, I am really sorry to read of your poor experience. What you have described is not what we would want any of our patients to experience.

It is really important for us to look into why your experience was so poor but in order to do so, I will need some personal details from you which would not be appropriate for a public website. I wonder if you would be happy to contact our PALS team (myh-tr.palsmidyorks@nhs.net) who will be able to help explore your experience further to understand why it was so poor.

Thank you again and I hope you will be in touch.

Kind regards

Clare Blackburn

(Head of Patient Experience)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Smr1 (a service user)

Hi.

I have raised it with PALS twice now. I'm still awaiting a response.

It's been a truly horrible experience trying to get help

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