Care Opinion

Exceptional care

Posted By humanitiescq93

"Exceptional care"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Orthopaedics (Wards 10a, 10b, 10c &10d)

(as a parent/guardian),

My teenage daughter got injured in a football match and it turned out she ruptured her ACL. This ended (put on hold) her football career . She required an MRI,  knee surgery,  physiotherapy and then further Knee surgery. 

My daughter was treated with dignity, respect and kindness on this journey by every member of the multi disciplinary team that she encountered . 

Elaine (ENP) in ED spoke to my daughter at her level of understanding removing all anxiety and fear. 

Mr Spencer - orthopaedic surgeon - is a delight. He offered  reassuring words and took time to explain the procedures , recovery times , the expectations & the  possible risks. We were so happy with the time he took in  including my daughter in the whole process . She felt a great amount of trust , confidence and wholly reassured before, during and after all points of care . 

We are very grateful to ED & Orthopaedic department to house an excellent team of clinical personnel who put the person in the heart of the process .

This journey and experience was only successful because  of the staff who carried out their job in a caring and kind approach . 

In challenging times I can only imagine how difficult it is to keep the standards so high , we are truly grateful . Thank you . 

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Responses

Response from Morag Busby, Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 10 months ago
Morag Busby
Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Submitted on 11/06/2024 at 13:57
Published on Care Opinion at 13:57

Dear anitiescq93

Thank you so much for taking time to share your experience of the care your daughter received following her knee injury.

It's great to hear that all the members of the multidisciplinary Orthopaedic team communicated so clearly with your daughter, to offer reassurance, at what must have been a very worrying time for you all.

We strive for excellent patient centred care it's good to know that your daughter felt she was kept well informed and at the centre of decisions about her care.

Its a real boost to staff to receive such positive feedback and I will share your kind comments with Mr Spencer and the rest of the team.

I wish your daughter well in her recovery and hope she can get back to playing football soon.

Best wishes

Morag Busby, Lead Nurse Trauma and Orthopaedics

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Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 10 months ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 11/06/2024 at 14:47
Published on Care Opinion at 14:47

picture of Karen Hughes

Dear anitiesscq93,

Thank you for taking the time to submit such a lovely care opinion, I am so sorry to hear about your daughter's injury, I hope she is recovering well and gets back to her sports as soon as possible. Thank you so much for your positive feedback on your daughters experience of attending the Minor Injury Unit, I am delighted that Elaine made her feel reassured and have passed on your lovely comments, Elaine works hard to deliver excellent care to her patients and I'm pleased you felt all aspects of your daughter's health needs were met.

with kind regards,

Karen

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