"2 tiered system"

I have noticed the great reviews are all from people who seem to have no problem at all using a phone or are IT savvy.

I would like to know why so many who can't do this still don't have a GP surgery that makes it easier for disabled patients.

My brother has schizophrenia. He is meant to be monitored by the GP. He isn't because he can't manage online anything. Or even has a phone - that is very common for lots of people with severe mental illness.

He got very physically unwell during the night and NHS 111 were called and it was agreed a next day urgent appointment was more better than an ambulance which would have frightened him.

Long story short - neighbour tried to help him but on hold too long then cut off. I rang and told by the receptionist I couldn't speak on his behalf unless I am a registered carer.

I emailed the surgery and got no reply because they haven't yet after all this time got an email system that lets disabled patients email. Or their family.

Severe mental illness is a disability and I don't see any sign any staff at the surgery understand this.

If they did why does this keep happening to people like my brother?

And we can't even put on here the full story