Care Opinion

Embarrassed about issues being talked about so openly

Posted By JD1992

"Embarrassed about issues being talked about so openly"

About: Craigavon Area Hospital / 4 North Surgical

(as a relative),

I feel disappointed in the care my mum received in 4N in CAH in visiting hours, which  I feel is protected time for family and friends. However this was not the case as a nurse came in and started talking about her personal condition in front of a friend that had came to visit. This led to them feeling uncomfortable and left after a short stay. I feel this is very disappointing and not very dignified practice. Surely she could have came back in 5-10 mins or waited until visiting hours were over which would have been 15 mins? I feel this doesn’t show compassion or promote a high standard of care, leaving my mum feeling embarrassed about her issues being talked so openly. 

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Staff attitude

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Staff skills


Nurses

Nurses


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Responses

Response from Emma McCann, Ward Manager 4 North, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 8 months ago
We have made a change
Emma McCann
Ward Manager 4 North, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 02/07/2024 at 18:08
Published on Care Opinion at 18:08

As Ward sister Manager of 4north I apologise most sincerely for this incident that has occurred whilst in 4 North. This is not a practice or standard that I embed into the team in 4 North.

I apologise to all of you as this is not what I strive or endeavor for any patients or family journey whilst in 4 North.

I will ensure that all staff are made aware of this incident and learning will come from it.

Best Wishes

Emma Mc Cann

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