"Professional Treatment"

About: Outpatients Services / Endocrinology Outpatients

(as a service user),

I’m extremely grateful for the recent experience & care I received at the endocrinology clinic. Dr Hunter was patient & listened to me carefully. I discussed problems I had accessing results over the course of my care, prior to seeing her. Therefore Dr Hunter explained that she would send me the result of a test I’d had, directly to me. 

I had mentioned the new system, Encompass, during my consultation with her, asking if I could access the result via this system. I was delighted to see that Dr Hunter’s letter appeared here via the Mycare app, so I could access it quickly. 

Two years previously, I’d had a poor experience in the same location, which I mentioned to Dr Hunter. Also previously, I’d been advised retrospectively in notes, from a meeting, that my appointment then should have been with a consultant. Therefore, at this appointment I was, kindly, given the opportunity to speak to a consultant gynaecologist. Following this I received a detailed summary from both Dr Hunter & Dr McManus. I was relieved to see that my input had been accurately recorded. Additionally, in the letter regarding a test result, Dr Hunter explains that has she sought the opinion of a consultant radiologist. 

Overall this has been a beyond distressing & prolonged experience, but the high standard of care I received here has helped me cope & come to terms with the situation. 

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Responses

Response from Alison Donnelly, Interim Service Manager Outpatients, Outpatients, Belfast Health and Social Care Trust 8 months ago
Alison Donnelly
Interim Service Manager Outpatients, Outpatients,
Belfast Health and Social Care Trust
Submitted on 03/07/2024 at 13:51
Published on Care Opinion at 13:51


Dear AD2022,

I am the Service Manager for Outpatients and I would like to take this opportunity to apologise for the frustrating and distressing experience you have had to date. I would like to discuss this further please feel free to contact me directly via the details below.

I would like to Thank you for taking the time to provide lovely feedback to the medical staff and I will ensure this is passed onto them directly.

I do hope that with the implementation of Encompass and the access to MYCARE your journey through the Belfast Trust health system will no longer be as frustrating and become a positive experience.

I wish you well and please feel free to make contact.

Thanks

Alison Donnelly

alison.donnelly@belfasttrust.hscni.net

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