Care Opinion

I feel abandoned

Posted By whisperdq48

"I feel abandoned"

About: Stirling Care Village / Keepwell

(as the patient),

Immersive Reader

I self referred over a year to the weight management service as per advice from my GP when I enquired.  I have had a total colectomy with an anastomosis so really struggle with high fibre diets and want to lose weight for my physical and mental health. 

Recently I received a letter to say that I would only be offered an online information session and would be discharged if I didn't attend.  I contacted the service to say that I couldn't attend due to work committments and the other date offered was still unsuitable for the same reason (I work in the NHS). I also enquired about low fibre diets for weight loss.  The email I received back stated they would pass on my enquiry to the dieticians.  I have had no reply.  I feel abandoned as no one seems to want to/ or are able to help me.  Most generic lifestyle changing diets are geared at high fibre.  Not sure where to turn to now for support. 

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Responses

Response from NHS Forth Valley 5 months ago
NHS Forth Valley

Submitted on 19/09/2024 at 17:11
Published on Care Opinion on 20/09/2024 at 07:45

Immersive Reader

Thank you for taking the time to tell us about your experience. We are sorry to hear that you feel you have had poor service and this is not what we wish to offer.

We would like to reassure you that your concerns are being listened to and we will take the appropriate action and learning from this.

If you are happy to do so, please contact the service on: fv.weight-management-services@nhs.scot and state 'Care Opinion' in your email, so that we can find your details and this can be looked into further.

I hope this will be helpful.

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