Care Opinion

Your compassion, kindness, and professionalism meant more to...

Posted By waterhb88

"Your compassion, kindness, and professionalism meant more to us than words can convey"

About: Adult Health Services / Hospital at Home

(as a relative),

Myself and my family wish to express our heartfelt and sincere thank you to the nurses and doctors of the Wishaw Hospital at Home team for their exceptional care of our Papa during the first few weeks of June 2024. Every nurse and doctor who attended to him went above and beyond to ensure his comfort and wellbeing, and for that, we are truly grateful.

Sadly, his illness progressed to the point where only palliative care was possible, but your care and support enabled him to fulfil his wish of staying in his own home and he passed away peacefully and with dignity, surrounded by his family.

During such a difficult and emotional time, your compassion, kindness, and professionalism meant more to us than words can convey.

Your work is truly invaluable, and we are eternally thankful for the care you provided.

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Responses

Response from Laura Anne Simpson, Team Leader, North Lanarkshire Health & Social Care Partnership 7 months ago
Laura Anne Simpson
Team Leader,
North Lanarkshire Health & Social Care Partnership

Submitted on 26/07/2024 at 13:57
Published on Care Opinion at 13:59

Dear waterhb88,

Thank you very much for taking the time to contact us via Care Opinion.

The Hospital at Home service would like to pass on our deepest condolences on the passing of your Papa.

Thank you very much for your kind words, I will ensure they are passed on to the Wishaw team, I am sure they will be proud to read them as our team always strive to ensure the wishes of our patients and families are fulfilled.

On behalf of the Hospital at Home service, I would like to pass on our best wishes to you and your family during this difficult time.

Warmest Regards,

Laura Ann

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Response from Hazel Mitchell, Service Manager, Adult Health Services, NHS Lanarkshire 7 months ago
Hazel Mitchell
Service Manager, Adult Health Services,
NHS Lanarkshire

Submitted on 26/07/2024 at 15:06
Published on Care Opinion at 15:06

picture of Hazel Mitchell

Dear Waterhb88

Thank you for contacting us via Care Opinion to tell us of your positive experience of using our service. It is always lovely for the staff to hear such kind words and know they are appreciated. I will ensure this is passed on to them.

I am very sorry to hear of your papa's sad passing, please accept our condolences on behalf of your family, but I am glad that we could provide some help and comfort to him when he needed us the most.

Kind Regards

Hazel x

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