Care Opinion

Despite being extremely busy went above and beyond for me

Posted By Katieoverthemoon

"Despite being extremely busy went above and beyond for me"

About: New Stobhill Hospital / Gynaecology Clinic The Princess Royal Maternity Unit / Gynaecology

(as a service user),

I would just like to give some feedback in regards to Alison, Gynaecology secretary who I think is based either at Glasgow Royal Infirmary or Stobhill hospital Glasgow. She has been absolutely wonderful in helping to sort out some upcoming surgery for me and despite being extremely busy went above and beyond for me. She is kind, reliable and compassionate and is a credit to the gynaecology team - they are lucky to have her. Thank you Alison for all your care and help. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 7 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 14/08/2024 at 10:52
Published on Care Opinion at 10:52

picture of Kevin Torbet

Dear Katieoverthemoony

Thank you so much for taking the time to share your feedback with us. We are thrilled to hear about the exceptional care and support you received from Alison, our Gynaecology Secretary. It is wonderful to know that she made such a positive impact on your experience, especially during a time that can be stressful as you prepare for surgery.

Alison's dedication to going above and beyond for our patients truly embodies the values we strive to uphold. We will ensure that your kind words are passed on to her and to the Gynaecology team at Glasgow Royal Infirmary and Stobhill Hospital. Your recognition of her kindness, reliability, and compassion will mean a great deal to her and the entire team.

Kind regards

Kevin

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Response from Nikki Harvey, Lead nurse -Gynaecology, Gynaecology, NHS Greater Glasgow and Clyde 7 months ago
Nikki Harvey
Lead nurse -Gynaecology, Gynaecology,
NHS Greater Glasgow and Clyde

Submitted on 15/08/2024 at 09:18
Published on Care Opinion at 09:18

picture of Nikki Harvey

Dear Katieoverthemoon,

Thank you so much for sharing your experience of our gynaecology colleague Alison.

She will be delighted to hear this.

Kind regards,

Nikki

Nikki Harvey Interim Lead Nurse Gynaecology/ACS

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 15/08/2024 at 11:28
Published on Care Opinion at 11:28

picture of Nicole McInally

Posted on behalf of Katie Semple, Administration Governance Manager, Women & Children's Sector

Dear Katieoverthemoon

Thank you so much for your lovely feedback regarding our Gynaecology Secretary Alison. All too often, administrative staff are the overlooked team in the NHS, despite the crucial role they play. Alison truly exemplifies the values we strive for in our team, and it is heartwarming to know that her kindness and compassion made a significant difference to your care. Going above and beyond to assist our patients is something we always aim for in our Directorate and your recognition of Alison's efforts means a lot to us.

Your kind words will be shared with Alison and the entire team, as this serves as a great reminder of the impact we can have on our patients’ lives. Thank you once again for taking the time to share your experience.

Best wishes

Katie

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