Care Opinion

Not fit for purpose

Posted By Rich10

"Not fit for purpose"

About: Hammersmith & Fulham Mental Health Unit

(as the patient),

In my experience they will not provide you any help and I feel they should be investigated for poor quality service. I've found I never get treated here and keep going in circles.

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Responses

Response from Paul Gibbs, Patient Experience Lead, West London NHS Trust 7 months ago
Paul Gibbs
Patient Experience Lead,
West London NHS Trust

Submitted on 08/08/2024 at 12:18
Published on Care Opinion at 12:18

Dear Rich10

Thank you for your feedback which we are sorry you are not receiving the treatment expected.

We welcome an opportunity to learn from this and the Service Manager would value a conversation with you about your experience to understand how we can improve.

Please get in touch with us by emailing PALS pals@westlondon.nhs.uk with your contact details.

Please accept our apologies for the disappointment caused and we look forward to hearing from you soon.

Kind regards

Paul

Paul Gibbs

Patient Experience Lead

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