Care Opinion

Nothing was too much trouble

Posted By Jennifer691

"Nothing was too much trouble"

About: Queen Elizabeth University Hospital Glasgow / Neurology (Ward 53 and 67)

(as the patient),

I was admitted to Ward 53 (Neurology) at the Queen Elizabeth University Hospital in Glasgow for 5 days for chronic migraine treatment under Dr Tyagi. 

I was so nervous & scared as this was my 1st time staying in hospital. 

The experience I had could not have been better. The whole atmosphere of the ward was so pleasant & every member of staff I interacted with had a smile on their face, a joke to tell or a listening ear. They made a really anxious time the best it could be. They never made me feel silly for asking a million questions or that they were in a hurry to get onto the next task. Nothing was too much trouble & everyone was so approachable. 

 I really feel I can’t find the right words to express how grateful I am to every single member of staff from the nurses, housekeeping, students, HCAs etc. 

I am also so grateful to be under Dr Tyagi & his team. They really do go above & beyond. 

Thank you so much! 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 7 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 19/08/2024 at 12:53
Published on Care Opinion at 12:53

picture of Kevin Torbet

Dear Jennifer691

Thank you for sharing such a heartfelt account of your experience on Ward 53 at the Queen Elizabeth University Hospital. We understand how daunting it can be to stay in the hospital for the first time, and we’re so pleased to hear that our team were able to make your time with us as comfortable and reassuring as possible.

It’s wonderful to know that the positive atmosphere on the ward, coupled with the care and kindness of our staff, made a difference during your stay. We strive to provide compassionate and attentive care, and it’s gratifying to hear that you felt supported and listened to by everyone, from the nurses to the housekeeping staff.

Dr Tyagi and his team are truly dedicated to their patients, and we’re delighted that their efforts left such a positive impression on you. We will make sure your gratitude is shared with everyone involved in your care.

Thank you once again for your kind words.

Kind regards

Kevin

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