"Unwavering dedication and compassion"

About: Western General Hospital / Theatres and Recovery

(as the patient),

Have had a surgery to remove a bladder tumour. Surgery went very well, however there was some complications as the temperature went out. This is a side effect of the surgery, it is the result of a urine infection I have had last.

The staff in the recovery unit did amazing work and helped me  to recover. Great team work.

I feel I am writing to extend my heartfelt gratitude for the exceptional care and compassion you provided during my recent surgery and recovery. Your dedication, professionalism, and kindness made a significant difference in my healing process.

From the moment I arrived, I felt welcomed and reassured by your attentive and expert care. Each of you played a vital role in my recovery, and I am deeply thankful for your support. Your patience in answering my questions, the comfort you provided during challenging moments, and your relentless effort to ensure my well-being did not go unnoticed.

It is often said that nursing is a work of heart, and my experience with your team has truly exemplified this sentiment. Your commitment to your patients’ health and comfort is inspiring and profoundly appreciated.

Thank you once again for everything you have done for me. I am incredibly grateful to each one of you for your unwavering dedication and compassion.

With deepest appreciation,

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Responses

Response from Gordon Mills, Deputy Associate Nurse Director, Diagnostic, Anaesthetic, Theatre, and Critical Care (DATCC), NHS Lothian 6 months ago
Gordon Mills
Deputy Associate Nurse Director, Diagnostic, Anaesthetic, Theatre, and Critical Care (DATCC),
NHS Lothian
Submitted on 20/08/2024 at 10:42
Published on Care Opinion at 10:42


Dear Samnice

Thank you for taking the time to send this lovely feedback after your surgery. I am delighted to hear that you had a good experience and you were treated with kindness and compassion - these things have been proven to help with recovery and I'm pleased this has contributed to yours. I hope you are continuing to recover.

I will ensure this is passed onto the theatre and recovery team.

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