"3 notable visits to different departments within one month"

About: Nightingale Hospital Exeter / South West Ambulatory Orthopaedic Centre Royal Devon & Exeter Hospital (Wonford) / Accident and emergency Tiverton and District Hospital / Endoscopy

(as a service user),

I recently had a hip replacement at the Nightingale, and I cannot fault the treatment that I had from anyone there. The physical surroundings were also excellent and the organisation was superb.

Then, for a related reason that was no-one's fault, I had an emergency middle of the night blue light ambulance admission to Resus at the RD&E two days later. Again, the treatment was exemplary, speedy, informative and caring. I can't remember much of the 8 hours I spent there, but my husband, who was with me, cannot speak highly enough of everyone there.

Then - as a result of faecal tests resulting from these visits - I was put on the 2 weeks timeline for colon cancer. Within a week I was offered an appointment for a colonoscopy at Tiverton Hospital. Again, I cannot fault the staff and the efficiency there - I almost enjoyed the process (which I bet you don't often hear about a colonoscopy!).

The three key factors that I experienced from these visits were: the efficiency, the good communication and above all, the kindness. I felt very lucky.

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Responses

Response from Helen Bowmer, Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 6 months ago
Helen Bowmer
Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 23/08/2024 at 10:00
Published on Care Opinion at 10:00


picture of Helen Bowmer

Dear Olwen24,

I am one of the managers at the Nightingale Hospital Exeter. Thank you for taking the time to reach out to us with your feedback. It seems that you had a pretty intensive time with the operation and then subsequent admissions. I am pleased that in each area you had a positive experience. I hope you are recovering well now and wish you all the best for the future. I will take great delight in sharing your positive experience with the team here at Nightingale. We strive to ensure we offer patients the best service so I am thrilled you had a faultless experience.

Wishing you the very best,

Helen Bowmer

Admin Services Manager

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Response from Amabel Davis, Clinical Matron (Eastern Services), Community Day Case Units (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 5 months ago
Amabel Davis
Clinical Matron (Eastern Services), Community Day Case Units (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 15/10/2024 at 14:16
Published on Care Opinion at 14:16


Dear Olwen24,

I am the Clinical Manager in Tiverton Endoscopy, and I just wanted you thank you for the lovely review that you have left of our department. I will share your kind review with the team.

I hope you are recovering well after an eventful few weeks.

Kind regards,

Amabel Davis

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