Care Opinion

When I walked through the door at Dame Carol

Posted By KylieH

"When I walked through the door at Dame Carol"

About: Dame Carol Detoxification Service

(as a service user),

When I walked through the door at Dame Carol I was anxious, worried and in a terrible place. I needn't have worried. Immediately, I was met by a lovely lady who immediately made me feel relaxed. She was so kind and understanding and showed no judgement towards me. 

I met all the staff who were so kind, and i knew I had made the right decision to come here.  The staff really care about you and are wonderful. They are on call 24 hours a day. 

I had a lovely room with en-suite,  It was like being in a luxury hotel and the food is delicious. 

My stay here has been so wonderful that per of me does not want to go home.  It is such a safe, relaxing and uplifting place to be.  I have also made some great friends who too have helped me.

I would strongly recommend anyone struggling with addiction to come here. You will find it the best decision you have ever made. 

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Responses

Response from Emma Smith, Bed Manager, Dame Carol Detox Service, Inclusion 6 months ago
Emma Smith
Bed Manager, Dame Carol Detox Service,
Inclusion

Submitted on 27/08/2024 at 12:11
Published on Care Opinion at 12:11

Hello KylieH,

Thank you for taking the time to leave a care review with us at Dame Carol.

I am glad you were met with a nice person and felt relaxed.

I am pleased you found the staff kind and that confirming the best decision you made of staying here.

I am glad you enjoyed your room and the food here.

We wish you all the best for the future and thank you for your comments.

Emma Smith Bed Manager

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