Care Opinion

I can’t praise the team enough

Posted By Ceesh74

"I can’t praise the team enough"

About: Adult Health Services / Hospital at Home

(as a carer),

My mum had urosepsis in July 2024. She has dementia and had been in hospital several times over the last few months. This time the hospital at home team in NHS Lanarkshire were able to look after her in her own home.

They gave her fluids and IV antibiotics and after 4 days she was back up on her feet and well again. Previously when she had been in hospital she came home so confused and disorientated and it could take weeks for her to feel safe at home again.

The hospital at home team enabled mum to avoid this, and she bounced back so quickly. The ANP who visited Mum was brilliant. He was thorough and so caring and communicated with family so much better than the hospital teams ever have.

I can’t praise the hospital at home team enough. They should be resourced further so that many other families can benefit from this service, especially when there is so much pressure on in patient services.

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Responses

Response from Claire Steel, North Lanarkshire Health & Social Care Partnership 6 months ago
Claire Steel
North Lanarkshire Health & Social Care Partnership

Submitted on 23/08/2024 at 11:18
Published on Care Opinion at 11:26

Thank you for contacting us via Care Opinion to tell us of your positive experience of using our service.

We are delighted to hear about the excellent care your mum received whilst under the care of the Hospital@Home service and glad we were able to facilitate your mum being kept safely at home with the teams input, I can see this is what was important for you all and aided in her recovery.

Our team always strive to ensure the best possible care is being delivered and it is always lovely for the staff to hear such kind words and know they are appreciated. I will ensure your comments and positive feedback is shared amongst the team.

I would like to take this opportunity on behalf of the Hospital@Home service to pass on our best wishes to your mum.

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Response from Mari Ward, Team Leader, North Lanarkshire Health & Social Care Partnership 6 months ago
Mari Ward
Team Leader,
North Lanarkshire Health & Social Care Partnership

Submitted on 23/08/2024 at 11:34
Published on Care Opinion at 12:37

picture of Mari Ward

Thank you for taking the time to share your experience of the hospital at home service via care opinion. I'm delighted to hear your mum was supported at home and recovered quickly after her illness. I hope she is continuing to progress within her home environment. I will ensure your lovely comments are shared with the team.

King regards

Mari x

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