"Went through every detail which helped enormously"

About: Woodend Hospital / Pre-operative Assessment Clinic

(as the patient),

I had a really good experience at the pre-op Clinic. The nurse Steph that I had was very nice and just really friendly and chatty. She was caring and compassionate throughout the time that I spoke to her at my appointment. She really went the extra mile for me in my appointment and I really appreciate her time. She went through every detail of my surgery and general anaesthesia with me which helped enormously and offered a lot of comfort and support when I was getting really anxious about surgery. I am really grateful to her. Thank you Steph :)  

  


Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Aga Glowacka, Nurse Manager, Division of Surgery, NHS Grampian 5 months ago
Aga Glowacka
Nurse Manager, Division of Surgery,
NHS Grampian
Submitted on 03/10/2024 at 17:34
Published on Care Opinion on 04/10/2024 at 09:05


Thank you so much for sharing your feedback about Steph and her work! We’re thrilled to hear that she went the extra mile and provided such positive, helpful, and detailed care. We strive to ensure every patient feels supported and cared for, and it’s wonderful to know that Steph made a meaningful impact on your experience. I’ll be sure to pass along your kind words to her.

Kind Regards

Agnieszka Glowacka

CNM

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k