"Care after heart attack was almost all excellent"

About: Cardiology / Coronary Care Unit Fife Community Services / Community Cardiac Specialist Service Queen Margaret Hospital / Community Rehab Service

(as the patient),

In Feb 2024 I was out playing golf and my chest was sore. I thought I had a chest infection but after two bouts of serious chest pain within two days, I decided to go to my doctor.

I attended Hospital Hill Surgery in Dunfermline and the doctor I saw was amazing. She called an ambulance and got me taken to A&E in the Victoria Hospital. I was seen there and dismissed with assurances it wasn't my heart that was causing the pain. I phoned the surgery a few days later and after explaining that no bloods were taken my doctor was seriously concerned and advised me to phone 999 should I get any chest pains.

The next week, my doctor got me taken into the hospital to the Rapid Access Chest Pain Clinic who done a thorough investigation and admitted me to the coronary care unit, ward 23 I think. The staff in this ward were magnificent as was the cardiologist. I remained there for 3 days when I was then moved to Ninewells Hospital for further investigations.

When in the ward, I was well looked after by the nursing staff and can't thank them enough as it was my 60th birthday when I was there, and they got me a cake and made me a card.

All the staff in Ninewells were excellent apart from one doctor who I think should not be allowed to look after people as they were rude not only to me but also the staff beside them.

I was taken down for an angiogram to see what was wrong with my heart and the staff there were excellent too. There was one nurse, I wish I could remember her name, was absolutely fantastic with me.

After completing the Angiogram the doctor informed me that he didn't know whether stents could do the work or if I would need to go to Edinburgh for a bypass. This doctor was very thorough and he spoke to others and it was decided to try with stents. He managed to get me done the same day so I could be discharged the following day.

For weeks after this surgery I have attended the Queen Margaret Hospital in Dunfermline. I was being seen by the heart nurse Annie and she was fantastic. After many changes to my medication we have finally got to a point where I no longer get chest pains and I am back to playing golf three times a week although I am not back to carrying my clubs yet.

Overall, the coronary care teams that have looked after me were excellent. The only complaints I have is with A&E for sending me out without carrying out all tests and that doctor in Ninewells who should change their job away from caring for people.

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Responses

Response from Anne McEwan, Team Leader, Fife Community Cardiac Specialist Nurse Service, NHS Fife 6 months ago
Anne McEwan
Team Leader, Fife Community Cardiac Specialist Nurse Service,
NHS Fife
Submitted on 04/09/2024 at 12:54
Published on Care Opinion at 12:54


picture of Anne McEwan

Dear Alisco,

Thank you so much for taking the time to write about your experience following your hospital admission. I am glad that our service (along with our other colleagues) helped you in your recovery.

I will pass this on to Annie and the rest of the team

All the best,

Anne

Team Leader

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Response from Stacy Teviotdale, Senior Charge Nurse, Medicine and Cardiovascular, NHS Tayside 6 months ago
Stacy Teviotdale
Senior Charge Nurse, Medicine and Cardiovascular,
NHS Tayside
Submitted on 04/09/2024 at 13:58
Published on Care Opinion at 14:04


Dear Alisco,

Thank you so much for taking the time to feedback to us about your experience within Ninewells. I am sorry you were spoken to in a rude manner, this is not a behaviour we would expect from any of the team if you would like to contact me to discuss this further please do?

I will pass on your thanks to the CCU and angio team. This means a lot to us.

We wish you all the best with your ongoing recovery and your golf games.

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Response from Louise Curran, Senior Charge Nurse, Accident & Emergency, NHS Fife 6 months ago
Louise Curran
Senior Charge Nurse, Accident & Emergency,
NHS Fife
Submitted on 13/09/2024 at 17:00
Published on Care Opinion at 17:00


Hello Alisco

My Name is Louise and I am a Senior Charge Nurse in the Emergency Department, I am sorry to hear that you feel you had a negative experience when attending the Emergency Department, if you would like to give me a call I would be happy to discuss this further with you. my number is 01592 721625

I am glad to hear you are recovering well.

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