Care Opinion

A totally pleasant and efficient experience.

Posted By Ankle patient

"A totally pleasant and efficient experience."

About: South West Acute Hospital / Emergency Care and Medicine Services South West Acute Hospital / Radiology

(as the patient),

Having sprained my ankle my Doctor decided that I should have this X-rayed, I had this done at SWAC hospital in Enniskillen.    

I was seen by Dr. Gormley who was most attentive explaining and dealing with my problem. He was very ably assisted by a young nurse who I would grade as a Super Nurse.  

When all was finished she left me out to the car, paid my parking charge and waited until I was safely away.  

Incidentally the staff in the X-ray department were most pleasant and efficient.  

To summarise: A totally pleasant and efficient experience.

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Responses

Response from Aisling Howell, Assistant Radiology Service Manager, Western Health & Social Care Trust 7 months ago
Aisling Howell
Assistant Radiology Service Manager,
Western Health & Social Care Trust

Submitted on 17/09/2024 at 16:17
Published on Care Opinion at 16:17

picture of Aisling Howell

Dear ankle patient thank you for telling us about your recent positive experience. Thank you for mentioning the staff in the Xray department; we all work really closely to ensure prompt and efficient patient care.

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Response from John Kerr, Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care, WHSCT 7 months ago
John Kerr
Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care,
WHSCT

assess and treat

Submitted on 19/09/2024 at 13:52
Published on Care Opinion at 13:52

Dear Ankle patient

Thank you for your comments regarding a recent visit to our department with your injury. I shall pass on your comments to all of our staff on a job well done. I shall speak with Dr Gormley specifically, to make him aware of your experiences while under his care

kind regards

John Kerr

Emergency Nurse Practitioner ENP

SWAH ED

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Update posted by Ankle patient (the patient)

I would like to add to my report. Dr Gormley was very pleasant and efficient but he was assisted by a nurse, sadly I have forgotten her name, and she too was excellent having escorted me out of hospital to my car and paid my parking fee Super attention.

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