Care Opinion

All staff professional, courteous and upbeat

Posted By aprilej49

"All staff professional, courteous and upbeat"

About: Nuclear Medicine / PET/CT Scans

(as a service user),

Bone scan at Ninewells Hospital, Dundee (Nuclear Medicine).

All staff professional, courteous and upbeat - very well done.

Scan was done very efficiently as was the prior injection.

One major problem though with Ninewells - Lack of parking.

The last thing ill patients need is stress caused by parking problems.

I received confirmation of prostate cancer in mid August 2024. Since then I was extremely worried. We arrived at Ninewells at half an hour before my appointment - plenty of time we thought - Not so! Not one space available in any car park on double yellow lines, accepting that I would probably get a parking ticket and fine - by this stage, I simply didn't care.

I managed to get to nuclear medicine bang on the appointment time 1-30pm. I told the nurse about the parking problem. She was very sympathetic but said that it is commonplace.

This situation is a disgrace, unacceptable and has to be resolved as a matter of priority.

I am  lucky that I am mobile etc - I'm not sure how a frail person would cope in these circumstances. 

Thank you for reading this. 

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Responses

Response from Michael Conroy, Manager, Imaging ( Radiology/Nuc Med/Dexa/PET/CT)Patient Access and Assurance, NHS Tayside 6 months ago
Michael Conroy
Manager, Imaging ( Radiology/Nuc Med/Dexa/PET/CT)Patient Access and Assurance,
NHS Tayside

Submitted on 11/09/2024 at 22:18
Published on Care Opinion at 22:18

Dear Aprilej49,

I am glad to here about your positive experience within the Nuclear Medicine department. I will ensure staff are made aware of your kind words.

I do understand your frustrations with car parking and your understanding about how others may have greater problems.

Within Radiology we do have a number of issues with car parking and the effect on patients and the smooth running of our services, and actively work with the organisation to ensure we look at improving car parking, but this is a challenging situation and there is no easy fix.

I will ensure this is passed on to colleagues who manage car parks for comment.

Kind regards

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