"The care and compassion was second to none"

About: University Hospital Wishaw / Maternity Care University Hospital Wishaw / Neonatal Intensive Care Unit (NICU)

(as a parent/guardian),

Just a little thank you to staff nurse Fran within the maternity ward in Wishaw General, we never got a chance to say thank you for everything that day.

We were scheduled in for elective c-section and it couldn't have been a more positive experience. From admission with Fran to going home a day later, Fran was very good with us keeping us informed throughout the waiting to go to surgery and popping in to make sure we were okay or needed anything, even when in theatre Fran was great with us, offering to capture pictures for us that will last a lifetime. Her care and compassion was second to none

About 30 mins after coming out of theatre our little girl was struggling to breathe and heart rate wasn't as high as they would have hoped, I didn't manage to catch the baby doctor's name just due to the situation, but she was a credit to the department as well.

After 15 mins or so of monitoring they decided it would be best for our little girl to go to the neonatal ward for a while. Obviously, soon as you hear this you're a bit concerned, but Fran and the doctor were great, just kept talking to me to reassure me and my partner and just having a normal chat about things.

Thankfully, after around 1.5 hrs everything improved and me and my little girl could go back to my partner. Soon as we got back we were moved up to ward 22.

Unfortunately we didn't get the chance to see Fran again and say thank you, please pass this on to staff member if you could, so it gets to the right person - staff nurse Fran.

Thank you so much

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Responses

Response from Sharon Oosterbosch, Neonatal Senior Nurse, Neonatal, NHS Lanarkshire 6 months ago
Sharon Oosterbosch
Neonatal Senior Nurse, Neonatal,
NHS Lanarkshire
Submitted on 16/09/2024 at 15:06
Published on Care Opinion at 15:06


picture of Sharon Oosterbosch

Dear MchKL97,

Congratulations on the birth of your daughter!

Thank you so much for taking the time to tell us about your experience. I am delighted to hear that you received fantastic care from our services especially from Midwife Fran. I will ensure that Fran is made aware of your feedback and the impact she has made in you and your daughter's care.

I am sorry to hear that your daughter had to visit our neonatal unit for a short period of time, but I am delighted to hear our doctors kept you well informed and updated you on your daughters care. I will also pass these comments to our Clinical Lead Consultant.

I hope you are all doing well now you are at home.

Kind regards,

Sharon Oosterbosch

Neonatal Senior Nurse

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