"Something needs to change here"

About: Wishaw Locality Support Service / Social work services

(as a relative),

Deeply appalled to learn that if you require care in the community by NLC North Lanarkshire council care you will not be offered assistance with a shower unless you are incontinent.

When asking re hair washing we were told that dry shampoo was the only option. In this day and age why is this even acceptable! Also if you are immobile and unable to access kitchen/fridge it is deemed fit that a sandwich is left from and Am visit for lunch with no offer of a hot/cold drink.

Commode emptying - doesn’t qualify for a visit, the soiled commode can be left at bedside from 1pm one day until 930am the following day.

Something needs to change here starting with treating elderly frail patients with some dignity!

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Responses

Response from John McGeough, Service Manager - Home Support, North Lanarkshire Health & Social Care Partnership 5 months ago
John McGeough
Service Manager - Home Support,
North Lanarkshire Health & Social Care Partnership
Submitted on 08/10/2024 at 17:50
Published on Care Opinion on 09/10/2024 at 08:56


Dear Tucanagr38,

Thank you for taking the time to post your comments on care opinion.I am sorry that you feel the service currently provided is not meeting your relatives care and support needs.

I would ask that you contact the Home Support Service within Wishaw Locality for them to undertake a review of your relatives care and support requirements, hopefully a review will address the concerns you have highlighted with regards to your relatives service, families are always encouraged to attend a review as family input is invaluable as part of the review process.

I would ask that you contact Joan Clelland Service Delivery Manager on clelandjo@northlan.gov.uk who will ensure a review of your relatives support needs is completed.

Regards

John

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