Care Opinion

My Dad's care journey

Posted By bravofe87

"My Dad's care journey"

About: Community Nursing / District Nursing General practices in Greater Glasgow & Clyde Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5) Queen Elizabeth University Hospital Glasgow / Cardiology (Heart Conditions) Wards 6c & 6d Queen Elizabeth University Hospital Glasgow / Diabetes (Wards 5a &5b) Queen Elizabeth University Hospital Glasgow / Medical Day Unit Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service / Patient Transport Service

(as a relative),

Following a 6-week urinary infection treated with multiple antibiotics having had no face to face GP appointment and no diabetic annual check for 4yrs, my dad's health declined rapidly

Due to a public holiday we called NHS24 111. The swift triage had dad seen by paramedics and admitted to QEUH Resus and informed us he had urinary sepsis uncontrolled diabetes and was very unwell.

He was treated effectively and efficiently and with great care at every stage.

He was taken to ARU1, huge thanks to Dr. Fatima & team who were reassuring to us all in those first 24hrs.

This acute period meant he went from diet controlled diabetes to insulin sliding scale & moved to 5B. 

Here he was cared for 3 weeks & the team were amazing. Dad had his favourites, but especially HCSW Paul. June, diabetic nurse support, taught the family new skills. Jill, advanced nurse practitioner, gave advice regarding how this acute sepsis etc gave Dad moderate heart failure.

The delay in care package meant that Dad luckily was in 5b when he unfortunately he had a heart attack a few days before potential discharge. Swift care attention from 5b yet again.

He was moved to 6c for telemetry and monitoring. The moves during this time were quite stressful for dad. He would worry and be anxious.

However in 6c Sn Connie & HCSW Lynn were just wonderful and incredibly supportive to us all.

Thank you to Emma in Occupational therapy for arranging the equipment for home.

Care package set up in community delayed his discharge twice.  Staff mentioned this was a regular issue. However staff wanted to ensure it was in place to support my dad mum and family.

Once this was sorted he was moved to medical day unit for 2 nights due to slight delay in medication etc. Many thanks to Sn Angela for sorting everything.

After 5weeks he came home via hospital transport another swift smooth service.

District nurses and carers all in place and working well. This support means dad and family have support in place to help Dad continue his journey back to independence.

So very thankful and grateful to NHS 24 to paramedics, to all the staff in Resus ARU1, 5b, 6c, Medical Day Unit, hospital transport. Outstanding at every stage, the care attention he received and the support given to the family cannot be faulted.

We are so appreciative and thank everyone so much for hard work and dedication. So many names to remember but you know who you are. Dad is doing very well 3 weeks at home recuperating and improving every day.
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Responses

Response from Marie Austin, Lead Nurse, Unscheduled Care, NHS Greater Glasgow and Clyde 6 months ago
Marie Austin
Lead Nurse, Unscheduled Care,
NHS Greater Glasgow and Clyde

Submitted on 19/09/2024 at 13:45
Published on Care Opinion at 14:30

Dear bravofe87

Thank you for taking the time to share your Dad's journey of care and experience. These insights demonstrate the high quality care received across all the services. I will share this feedback with Dr Fatima and the team in ARU1. I am pleased to hear that your Dad is doing well now at home and recuperating. The expression of your gratitude will mean a lot to the team.

Kind regards

Marie Austin

Lead Nurse

Acute Receiving

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Response from Karen MacKay, Lead Nurse, Medicine - South Sector, NHS Greater Glasgow and Clyde 6 months ago
Karen MacKay
Lead Nurse, Medicine - South Sector,
NHS Greater Glasgow and Clyde

Submitted on 19/09/2024 at 13:47
Published on Care Opinion at 14:31

Thank you for taking the time to share your Dads story during his recent admission to QEUH.

It is always helpful to receive feedback whether positive or negative so that changes and improvements in care can be made when required.

Although it sounds as if it has been a really worrying time for your family, it is reassuring to hear that your dad's health seems to be improving and he is now recovering well at home.

Please be assured I will pass on your gratitude to the nursing managers in the various departments you have mentioned in your post, including one of the areas I manage - Medical day unit.

Thank you again for your kindness.

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Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 6 months ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 19/09/2024 at 15:15
Published on Care Opinion at 15:15

Hi bravofe87,

I see my colleagues from NHS GG&C have come back in response to your kind words about your dad's care throughout his NHS journey.

I just wanted to thank you for your compliments in relation to our staff from the Scottish Ambulance Service. It is very much appreciated.

I'm so pleased to hear your dad is on the mend and improving every day. That's brilliant news.

Please pass on our best wishes to him.

Thanks,

Mark

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Response from Karen McGuire, Lead Nurse, Wards 6A/B/C/D - Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde 6 months ago
Karen McGuire
Lead Nurse, Wards 6A/B/C/D - Queen Elizabeth University Hospital,
NHS Greater Glasgow and Clyde

Submitted on 19/09/2024 at 16:32
Published on Care Opinion at 17:05

Hi bravofe87

Thank you for sharing your dad's journey with us, your feedback is very helpful to ensure we continue to deliver good quality care to all of our patients. I will pass on your kind comments to SN Connie and HCSW Lynn in 6C who were especially supportive to your dad and your family at what must have been a very stressful part of your dad's stay in hospital. The team will be delighted to hear about his progress.

I am so pleased to hear your dad is recuperating well at home and please pass on my best wishes for his continued recovery.

Many thanks

Karen

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Response from Lynsey O'Dwyer, Clinical Team Lead, District Nursing, East Renfrewshire HSCP 5 months ago
Lynsey O'Dwyer
Clinical Team Lead, District Nursing,
East Renfrewshire HSCP

Submitted on 24/09/2024 at 15:09
Published on Care Opinion at 16:20

picture of Lynsey O'Dwyer

Dear bravofe87

My name is Lynsey O'Dwyer and I am the Clinical Team for the District Nursing Service in East Renfrewshire Health and Social Care Partnership.

Thank you for taking the time to give feedback and share your experience of your Dads' care. I am delighted to hear that the District Nurses are supporting your Dad at home, promoting his recovery and return to independence.

I will ensure the East Renfrewshire District Nursing team get your feedback. I wish your Dad well with his recovery.

My best Wishes

Lynsey O'Dwyer

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Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 5 months ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 25/09/2024 at 10:58
Published on Care Opinion at 10:58

picture of Karen Hughes

Dear bravofe87,

thank you so much for taking the time to submit such a positive care opinion. I am delighted your dad is continuing to improve at home, that sounded an extremely stressful time for all of you. I will pass on your lovely comments to our staff, especially the resus team. They will be delighted to hear how well your dad has recovered.

please pass on our best wishes to him,

with kind regards,

Karen

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