Care Opinion

I cannot thank you enough for looking after my dad so well

Posted By DDebby

"I cannot thank you enough for looking after my dad so well"

About: University Hospital Hairmyres / Medical/Gastroenterology (Ward 11)

(as a relative),

I have already posted about how great the staff have been looking after my dad in ward 11 of Hairmyres Hospital, however I felt a special mention was needed for Charge Nurse Tom.

I cannot thank you enough for looking after my dad so well, I haven’t actually met you when I’ve visited over the last few weeks but my dad has raved about your care and attention shown  to him. He has been so appreciative of you helping him shower and shave and sorting all his medications out for him too.

As a fellow NHS worker it is so refreshing to see such hands on care from yourself as I know you’re probably extremely busy with matters relating to the running of the ward.

My dad has felt so comfortable and safe in your care and has honestly been so grateful to you. 

Thank you Tom from all of our family.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 5 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 26/09/2024 at 16:57
Published on Care Opinion at 16:57

picture of Lise Axford

Dear DDebby

Thank you for taking the time to share such lovely feedback once again. Tom will appreciate your kind words, It is so important that your dad felt comfortable and safe in the care of the ward 11 team and your thanks will be widely shared.

Tom does have an exceptional ability to balance his Senior Charge role and be part of the nursing team as a role model delivering person centred care. He is very humble in receiving praise. As a fellow NHS worker this will however mean a lot to him and the team.

Thank you again for sharing your dad's expereience. I hope that he continues in his recovery.

Best wishes to you too

Lise

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