Care Opinion

Kind, helpful and highly skilled

Posted By dmyl

"Kind, helpful and highly skilled"

About: Adult Health Services / District Nursing Community Treatment and Care (CTAC) General practices in Greater Glasgow & Clyde

(as a relative),

Yesterday my mum took unwell within her care home, I work in healthcare and got a call at work to attend.

A nurse Stuart from my mums practice attended and carried out a full , thorough assessment. His knowledge was exceptional and he sensitively advised me on courses of action touching on pros and cons of whether escalation to hospital was appropriate.

My mum appeared to have had a TIA/stroke along with chest infection and the nurses knowledge was exceptional. His calm professional approach was outstanding, it made me feel reassured she was in good hands.

He assisted me with getting her into bed and went beyond the call of duty, he fed back to the GP who in turn phoned me with a plan.

Stuart was kind , helpful and highly skilled.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Laura Moore, Chief Nurse, Inverclyde Health & Social Care Partnership 5 months ago
Laura Moore
Chief Nurse,
Inverclyde Health & Social Care Partnership

I am the Chief Nurse for the Health and Social Care Partnership in Inverclyde, providing professional leadership and support to our Integrated Joint Board, Senior Management team and all of our nursing staff across our services

Submitted on 03/10/2024 at 15:57
Published on Care Opinion at 15:57

picture of Laura Moore

Dear dmyl

Thank you so much for taking the time to send us feedback about the care of your Mum from Stuart. As the Chief Nurse for Inverclyde HSCP it is lovely to hear that Stuart made such a difference at this difficult time for you and that his knowledge and approach was exceptional.

Stuart is a valued member of our team and I have sent your feedback on to him and his managers. Our nurses work hard to provide a high quality of care and it makes such a difference to them when they receive feedback like this, it is very much appreciated.

I hope your Mum has improved and would like to thank you again

Laura Moore

Chief Nurse Inverclyde HSCP

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 5 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 15/10/2024 at 09:28
Published on Care Opinion at 09:28

picture of Kevin Torbet

Dear dmyl

Thank you so much for taking the time to provide us with your feedback about the service you were provided by Stuart and our District Nursing Team and also your GP Practice.

I would like to echo my colleague Laura's comments and thank you for your kind words. It really does mean a lot to the staff.

I was very pleased to hear Stuart fed back his findings to your GP Practice and you now have a plan in place.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k