Care Opinion

Thrush check

Posted By Civic0901

"Thrush check"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as a service user),

Walked up to reception. Filled out a form. Was seated. Waited around 30 mins to be seen. Was checked and given treatment. Staff were all very polite and kind. They made me feel comfortable in a situation that for me feels somewhat awkward and uncomfortable so I appreciated that a lot.

They listened to what my thoughts were on the situation before hand and then made me aware of what would happen next and how I would be tested. They asked if I would like other tests while I was there such as a urine test or blood test. I took the urine test and will be receiving my results via text.

All around was good service and made to be as comfortable as possible. Made me much less anxious about potentially using sexual health services in the future if I were to need them.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 5 months ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 14/10/2024 at 12:31
Published on Care Opinion at 12:31

picture of Andrew Garratt

Hi Civic0901,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I am glad that you had a positive experience while attending our clinic. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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