Care Opinion

Exceptional Care During Coil Replacement Procedure

Posted By Isa30

"Exceptional Care During Coil Replacement Procedure"

About: General practices in Forth Valley

(as a service user),

Immersive Reader

I recently attended my coil replacement appointment and wanted to express my gratitude for the excellent care I received from Dr. Gallagher and care assistant Brenda. Coil replacement can be a difficult and very painful procedure, but they made me feel completely at ease. Their kindness and consideration were deeply appreciated.

They took the time to explain the procedure clearly, ensuring I felt informed and reassured throughout. Their professionalism, combined with genuine care, made me feel safe and comfortable. I truly felt looked after, and I want them to know how much their support meant to me.

Thank you again for the exceptional care!

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Responses

Response from Caroline Logan, Person Centred Co-ordinator, Nursing, NHS Forth Valley 5 months ago
Caroline Logan
Person Centred Co-ordinator, Nursing,
NHS Forth Valley

Submitted on 07/10/2024 at 10:56
Published on Care Opinion at 10:56

Immersive Reader

Dear Isa30

Thank you for taking the time to share your experience regarding the exceptional care you received from your GP and the staff at the Practice. It is always lovely to hear such positive feedback about the care and support staff provide to their patients.

To enable me to share your feedback with staff, I would be grateful if you could please let me know which practice you attend either through e-mail - fv.patientexperience@nhs.scot or alternatively on 01324 566162.

Many thanks and look forward to hearing from you.

Best Wishes

Caroline

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